If you have encountered an issue, here is what customer support needs in order to provide a rapid resolution to your issue:
The appliance’s log file located (
A config report.
The status of your docker containers.
The status of your appliance.
Docker log files.
Here is how to retrieve all of the information above:
# Generate a config report. # Log in to the container with: univention-app shell owncloud occ configreport:generate > config_report.json # Obtain the status of your docker containers docker ps > docker.txt # Obtain the status of your appliance univention-app info > univention.txt # Obtain the Docker log files docker logs <containerID or container name>
|Restore a snapshot to get your appliance to a functional state again.|