When you have problems with your ownCloud Enterprise installation, refer to General Troubleshooting to see if you can resolve your issue without opening a support ticket. If you need to open a support ticket, use the Open Ticket button in your account on https://customer.owncloud.com/owncloud/.
Bug reports and trouble tickets usually need a copy of your ownCloud server configuration report. You have two ways to generate a configuration report.
- Use the occ config command.
- Use the Enterprise license key app on your ownCloud Admin page to generate the report with the click of a button.
Both methods automatically obscure passwords and secrets.